How To Factory Reset Your Chromebox

Chrome Enterprise & Education / Chromebooks and Chrome Devices / How To Factory Reset Your Chromebox

What you need

In order to factory reset your Chromebox, you'll need a:

  • Display/monitor

  • Keyboard

  • Mouse

  • Paperclip

1. Start with the Chromebox powered on. Power off the Chromebox. Once powered off, your computer screen will go black.

2. Insert the paper clip into the small hole on the side of the Chromebox. There are two holes, the reset hole and the Kensington Lock Slot. The smaller one that is circled in the picture to the right is the hole you want to go for.


3. Keep holding the paperclip in that hole. While holding the paperclip, press and hold both the power and reset buttons. Hold the paperclip, power button, and reset button until your computer screen turns back on.

Factory reset button circled on the back of a Chromebox

4. Your screen will turn back on and it will be in recovery mode. Your screen will look like the one pictured to the right. Once you see this screen, press Ctrl + D on your keyboard.

Factory reset Chromebox recovery mode screen

5. Your screen will change again, asking you to press the Recovery button once more. The Recovery button is the button you pressed with the paperclip earlier.

Factory reset Chromebox verification screen

6. Use the paperclip to press the Recovery button again. You don't have to hold it this time, just a quick press.

Factory reset button circled on the back of a Chromebox

7. Your screen will go black for a second after you do this, and then it will turn back on and say “OS verification is OFF.”

Factory reset Chromebox verification off screen

8. On your keyboard, press the Space bar. You will see a screen that looks like the one below, asking you to confirm that you wish to turn OS verification on.

Factory reset Chromebox final verification screen

8. On your keyboard, press Enter.

10. Now the system will reboot and clear everything on the box. The Chromebox is now completely cleared and you can re-enroll this device into your domain.

Factory reset Chromebox successful screen

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