Google Cloud Print Help: Troubleshooting Chrome Printing

While Google Cloud Print is very easy to use, occasionally it has issues that make it difficult to print. Below we have some common challenges and solutions. However, you should also check to see if your printer’s firmware and driver is up to date. To check for available updates, go to the manufacturer’s website and follow their steps to update the firmware or driver.

Common Printing Issues

Try these steps:

If you still can’t set up your printer:

  • Check that it has Google Cloud Print turned on. If you don’t know how to do this, check the manufacturer’s support site or the manual that came with your printer.
  • Contact the manufacturer for help.
Make sure that:

  • Your printer is connected to the same Wi-Fi network as your computer.
  • You’ve downloaded Google Chrome, or are trying to print from a Chrome device.
  • You’re printing from the Chrome browser.

If your printer is not cloud-ready, check that the computer that set up your printer is also turned on and connected to the same Wi-Fi network as your printer.

Tip: If you’re using Windows, install the Google Cloud Print Windows Driver. You can use it to print from other web browsers (like Internet Explorer) or computer programs (like Microsoft Office).

First, try these steps:

If your document still won’t print, try deleting your printer from your printer list, then set it up again:

  1. Go to google.com/cloudprint.
  2. On the left, click Printers.
  3. Click your printer.
  4. At the top, click Delete.
  5. Set up your printer again.
If you don’t see any printers listed at https://www.google.com/cloudprint#printers, refresh the page by clicking Reload Reload.

If you still don’t see any printers:

  1. Make sure the person who set up the printer has shared the access with you.
  2. Update to the latest version of Chrome.
  3. Make sure your computer has the latest version of its software. To learn how to update software, go to your computer manufacturer’s help page.

If you’re using your printer at work or school, try asking your administrator for more help.

Administrators: Try these steps:

  • Sign out of the Google Cloud Print connector, then sign in again.
  • Go to google.com/cloudprint and sign in with the same Google Account.
  • Make sure you set up your printer using the computer that has the Google Cloud Print connector installed. If you’re not sure, set up your printer again.
If you go to the Cloud Print page, click Print and then Upload file to print, and the page is blank, one of your Chrome extensions might be causing a problem.

Try turning off your extensions one at a time to check if one of them is causing problems:

  1. In Chrome, click More More and then More Tools and then Extensions.
  2. To turn off an extension, uncheck Enabled.
  3. Try printing again.
  4. Repeat steps 2 and 3, turning off a different extension each time.
Try asking your administrator for more help.

Administrators: Try these steps:

  • Check ports
    • Open ports 80 and 443 to allow HTTP and HTTPS traffic
    • Open port 5222 to allow XMPP message traffic
  • Check firewalls. Your router might include a firewall or use IP filtering, which can block your print jobs.
    • Find your router.
    • Open the firewall configuration.
    • Allow traffic on port 5222.

Learn how to set up Google Cloud Print for your work, school, or other organization.

Your printer might not work with Google Cloud Print anymore if:

  • The printer manufacturer hasn’t updated your printer with the latest firmware. This will cause your printer to have an expired security certificate
  • You see a message that says “The selected Google Cloud Print device is no longer supported.”

To print, you’ll need to set up your printer another way.

  1. Follow the steps on your printer manufacturer’s help site.
  2. Learn how to print from a standard printer.

Note: If you’re using your printer at work or school, try asking your administrator for more help.

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